Yen's Auto Services & Tires

Katherine Nguyen 2 months ago

1 star only…because 0 isn’t an option. I booked an 11:00 a.m. appointment for an oil change in advance. I wasn’t a walk-in. When I dropped off my car, I was told it would be ready around 12:30–1:00 p.m. and that I’d receive a call when it was done. I decided to stick around the area. At 1:00 p.m., after waiting two hours, I walked back to check on the status and found that they hadn’t even started working on my car. When I told them I was leaving, the employee suddenly asked if I could wait another 10–15 minutes because he could “start it now”. So frustrating. My scheduled appointment meant absolutely nothing until I complained and I was not interested in a rushed oil change… If your business can’t honor appointment times, don’t offer appointments. Respect your customers’ time. I would not recommend taking your business here. I certainly won’t be back.

Ellen Spertus 2 months ago

They replaced my two ruined tires quickly and cheaply after an accident.

Djakuju Dobre Edited 7 months ago

I brought my 2008 Scion xD into Yen's because it was running rough and lurching while idling. I made the mistake of saying it might be the transmission, and hours later, after they claimed to have verified that it was the transmission, they ordered a used one for an estimated price of $3500. I asked them to see if something else other than the transmission was causing the problem, and they said they would. A couple days later I picked my car up while the transmission was being ordered, and I brought it to another mechanic because Yen's said they didn't see another issue. As soon as I pulled into MJ Automotive on East 12th St. in Oakland, Juan the mechanic said he "heard" my car running rough. He immediately checked the dipstick: no oil. He filled the oil and the noise went away. Then he showed me the massive oil leak from a busted oil pressure sending unit. Cost: $189.65 ($63.56 part, $39.96 for oil, and $150 for labor). My car runs great now. Yen's almost ripped me off for $3500. When I called Yen's and told them that the problem was no oil in the engine, they said that they didn't notice that. Unbelievable! I told them that I'm never going back to them again. Whether it was incom

Adam Stemmler a year ago

Fast, affordable and really nice people. I'd give 6 stars if I could. Too many mechanics are trying to rip people off these days. It was nice to get some quality work done at a fair price. I will definitely be bringing all my business here moving forward.

Anwar Hussain Edited a year ago

Their ' Diagnosis ' was Very Accurate. They ' Resolved ' a ' Jammed Spark Plug 2 other Shops couldn't. Were very Honest that ' The Spark Plug Coils ' must ' Not be Changed ' until they start to ' Sputter '....... They did " Install 4 New Platinum Plugs " Reasonably ...... Would highly recommend their Integrity. Owner , Mr. Hamza was Easy 2 Talk to !!! Good Wishes ......